Privacy Policy

Effective Date: July 30, 2025

Information We Collect

AlvixHQ LLC collects information necessary to provide our automated call answering and lead generation services, including:

  • Customer contact information (name, phone number, email)

  • Call recordings and transcripts for service improvement

  • Business information and preferences

  • Usage data and analytics

How We Use Information

We use collected information to:

  • Provide our AI operator services

  • Process appointments and lead generation

  • Improve our service quality

  • Communicate with customers via phone, email, and SMS (with consent)

  • Comply with legal obligations

SMS Communications

SMS communications are sent only with explicit customer consent. Customers can opt out at any time by replying "STOP" to any message. When you provide your phone number, you consent to receive SMS messages from AlvixHQ related to your inquiries, appointments, or services. We will not share your mobile number with third parties for marketing purposes without your consent. You may opt out at any time by replying STOP to any message.

Data Sharing and Third Parties

  • No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

  • SMS Data Protection: All text messaging originator opt-in data and consent information is kept strictly confidential and will not be shared with any third parties, excluding aggregators and providers of the Text Message services necessary for message delivery.

Data Security

We implement appropriate security measures to protect customer information and maintain confidentiality.

Contact Information

For privacy-related questions, contact us at [email protected]

Use of Google Tag Manager, Analytics, and Ads

We use Google Tag Manager to manage tracking codes and scripts on our website. Google Tag Manager itself does not collect personally identifiable information. It facilitates the loading of other tools (such as Google Analytics and Google Ads) that may collect data as described below.

We use Google Analytics to understand how visitors interact with our website. Google Analytics collects information such as your IP address, browser type, and pages visited. This data is used in aggregated form to improve our website and services. Google Analytics may set cookies in your browser to help analyze website usage.

We use Google Ads and related remarketing tools to show relevant advertisements to visitors. These tools may use cookies and anonymous identifiers to deliver ads based on your past visits to our site.

Data Handling:

  • We do not upload personally identifiable information (such as names, emails, or billing details) into Google Tag Manager, Analytics, or Ads.

  • Data is processed in accordance with the Google Privacy Policy: https://www.google.com/policies/privacy/.

  • If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, our use of these services complies with the EU User Consent Policy. You may be asked to provide consent before cookies or tracking pixels are activated.

Opt-Out Options:
You can opt out of Google Analytics tracking by installing the Google Analytics Opt-Out Browser Add-On: https://tools.google.com/dlpage/gaoptout. You may also adjust your ad personalization settings through Google’s Ad Settings page: https://adssettings.google.com/.